I was working IT for Safeway Corporate. Throughout the day employees can submit for tech support by either calling the number or sending an email. As we were mostly a call center, the emails (called web tickets) would back up as everyone was busy on the phone. They would nominate a few agents to jump off the phones and call out on these emails we got. The average person would do 20-40 by the end of their shift.
via @notiun
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