I’m the warranty head for a retailer dealing in large machinery. The vendor sells to us, we sell to the customer, then I deal with any warranty claims on behalf of the customer.
We also sell attachments for the large machinery, like grapples and hammers, which have their own warranty terms.
We purchased a set of grapples in 2017 and kept them in stock until finally installing them onto a machine that we sold last month. Immediately they started having issues. No problem, we went out a replaced a $1700 part that had failed. I submitted the claim to the grapple company. Unfortunately, the grapple company just got bought out by a different vendor, who is playing hardball, and my claim is denied.
via @notiun
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