I worked in the ebilling department of a large law firm. The ebilling manager decided to have everyone write instructions on how we all do our websites from start to finish with a due date. I handed in my sixty-page hyperlinked and screenshot filled guide (one website, three clients, several differences in how to use each). I was very thorough because I knew stepping into that job would be a nightmare for anyone who didn’t understand because when I started, it was a nightmare with nothing documented. It took me months to get that client’s A/R down from 13mm outstanding to 1.5mm because previous billers had no instructions and compounded the problem. I had it down and was glad to spread my knowledge so that anyone could do what I do.
via @notiun
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