I worked in hotel management for a few years and hated every moment of it. I was telling my friends some horror stories when I remembered this situation.
Setting:
I was working as the front office manager of a hotel near a major international airport. I was answering phone calls in the back office. The hotel offers a complimentary airport shuttle.
Relevant information:
- The hotel was about a 10-15 minute drive from the airport pickup location.
- It can take a long time to walk from the airport gates to the pickup area.
- There was one turnaround between the airport and the hotel. Once past the turnaround, the shuttle has to come all the way back to the hotel.
- Shuttles were not allowed to stop in the pickup area unless loading or unloading passengers. The port will fine us if we don’t follow the rules.
- Shuttles were also not allowed in the cell phone waiting lot.
The malicious compliance:
via @notiun
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